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    F.A.Qs

    Frequently asked questions

    Q. Is there any charge for an OCS Worldwide collection?

    A. There is no charge for an OCS Worldwide collection from your business address except where your business address is in a remote location, out of our hand collection/delivery area. A surcharge will be added to a collection if requested from anywhere other than your business address.

    Q. When will my shipment arrive?

    A. OCS Worldwide’s online tracking system can provide up-to-date information on your shipment location. If you require a timed service, and are shipping to a Nigeria destination, we can accommodate via a range of time definite services.

    Q. What is customs value and how do I determine it?

    A. The customs value of your shipment determines how much import duty you will have to pay. The customs value of your shipment should be the shipment's net value.

     

    Q. What is the maximum size of package I can send?

    A. For purely operational reasons, we ask that a shipment not exceed 100 cm in any two dimensions. However, we will be pleased to advise you on, and arrange carriage of larger items. Additionally, for the safety of our couriers, we require notification of shipments over 1.2m and 32kg in weight.